Search Constraints
« Previous |
11 - 20 of 64
|
Next »
Search Results
- Creator:
- Vega-Martinez, Lorenn
- Description:
- Numerous deficiencies associated with the U.S. Navy’s supplier cost overruns, schedule delays, and reporting methods have been identified by the Government Accountability Office (GAO) during the last decade. This study adapted the Balanced Scorecard (BSC) to a customer-supplier scenario and then used it to provide the U.S. Navy a supplier assessment tool to utilize on their shipbuilders to addresses those deficiencies. The Naval Surface Force Strategy (2017) was used to extract objectives that furnished the strategy map’s perspective. The Supplier-Input-Process-Output-Customer (SIPOC) tool was a complementary asset utilized to identify the relevant measures in the product development cycle. The final product for this study is a 19-metric measuring system that addresses the GAO’s U.S. Navy supplier management concerns and a unique adaptation of the BSC for a contractor-supplier scenario.
- Resource Type:
- Masters Thesis
- Campus Tesim:
- Dominguez Hills
- Department:
- Quality Assurance Program
- Creator:
- Steitieh, Dua J.
- Description:
- Improving the quality of healthcare has become a priority in order to make healthcare safer, more effective, and cost-controlling. The Center for Medicare and Medicaid Services (CMS) has been addressing the high hospital readmission rates with new regulations that encourage hospitals to improve the quality of care provided. Heart failure is the most common reason behind hospital readmissions in the United States. Studies have shown that patient education is a crucial part of the healthcare process that can affect the quality of care and readmission rate. The purpose of this thesis is to design a new hospital based multidisciplinary heart failure educational process using the Six Sigma methodology, Define, Measure, Analyze, Design, Verify (DMADV). It focuses on achieving a sustainable process with emphasis on standardization and team approach as well as monitoring performance improvement with the goal to meet and exceed the CMS benchmark.
- Resource Type:
- Masters Thesis
- Campus Tesim:
- Dominguez Hills
- Department:
- Quality Assurance Program
- Creator:
- Rasheed, Ayesha
- Description:
- Poor quality medical devices may lead to dire financial and reputational consequences for an organization. Food and Drug Administration (FDA) warning letters are indicators of the challenges the medical device industry has to overcome the deficiencies. Process validation is a crucial element of the quality system within the medical device industry. When considering the number of FDA process validation issues which were uncovered between 2014 to 2018, the percentage of violations decreased significantly from 90.77 to 85.29%. However, procedural violations accounted for 100% of warning letters drafted during or before September 2018. Addressing issues at the design and process validation phase could greatly improve overall quality assurance, and potentially lead to fewer recalls, FDA warning letters, manufacturing issues, and related financial and/or reputational risks for the medical device industry.
- Resource Type:
- Masters Thesis
- Campus Tesim:
- Dominguez Hills
- Department:
- Quality Assurance Program
- Creator:
- Hussain, Azra R.
- Description:
- In today’s fiercely competitive society, the most valuable way of securing a competitive advantage and improving organizational performance is through quality improvement. XYZ is an organization which provides chemicals used to create nextgeneration chemical-mechanical planarization (CMP) slurries. This study used a mixedmethods explanatory, sequential design, in combination with quality tools, to identify and comprehend the reasons for XYZ’s poor leak test on stainless steel containers used to transport chemicals. Approximately 50% of Company XYZ’s stainless steel containers for chemical storage passed the leak test when a pass rate of 90% or higher is desired, creating practical problems for the company and its customers. This study aimed to explore and comprehend the reasons for the poor leak test results with the application of Deming’s Plan, Do, Check, Action (PDCA) cycle. The use of quality tools and statistical analyses indicate that marrying lids and bases of containers increases leak test pass rates.
- Resource Type:
- Masters Thesis
- Campus Tesim:
- Dominguez Hills
- Department:
- Quality Assurance Program
- Creator:
- Zimmerman, Randy
- Description:
- This study explores the problem of employee engagement as related to product quality in a manufacturing firm. The product quality characteristic is defined as the ability of a product to meet the specification limits of any design characteristic. To control product quality, operators need to appropriately monitor the production processes. Since the goal of any quality driven firm should be to minimize process variation in any process, the operator’s processes tend to consist of repetitive tasks. This repetition can lead to fatigue, which, in turn, can cause an operator to pay less attention to process monitoring. By following the define, measure, analyze, improve, and control (DMAIC) flow, this study uses control charts to stimulate an operator by signaling, therefore, keeping them engaged in a process such that the process is monitored as closely as it should be. Modified control limits will provide fewer signals and less monitoring than more tightly calculated limits.
- Resource Type:
- Masters Thesis
- Campus Tesim:
- Dominguez Hills
- Department:
- Quality Assurance Program
- Creator:
- Williams, Victoria
- Description:
- Poor health costs the United States economy over half a trillion dollars a year, and a substantial percentage is from absenteeism due to illness or from employees coming to work but not performing their best. Health complaints in the workforce are associated with job stress more so than with financial or family problems. Physical, mental, and emotional states of employees affect their performance, impacting the whole organization. Employee health and wellness programs have increased in popularity in the United States in response to an awareness of these correlations. This thesis focuses on improvements employers can make in implementing a health and wellness program to improve health, reduce absenteeism, and minimize job stress. Deming’s Plan-Do-Study-Act theoretical framework is utilized to analyze data from 18 organizations offering health and wellness programs. Employers realize that offering a health and wellness program promotes better employee performance and overall quality in the organization.
- Resource Type:
- Masters Thesis
- Campus Tesim:
- Dominguez Hills
- Department:
- Quality Assurance Program
- Creator:
- Villegas, Jose A.
- Description:
- Manufacturers face complex challenges in delivering quality products to successfully gain competitive market share. Organizations must learn how to collect and interpret data about process performance to discover best practices. Risk of food quality non-conformance can lead to holds and customer complaints. When data is captured quality management tools can be used to identify root causes and drive corrective action plans for non-conformances. Monitoring process data allows management to design improvements that overcome a culture of status quo, as in “if it’s not broken, don’t fix it.”
This thesis focuses on five factors that directly contribute to product quality improvements. Tracking key performance indicators in real-time assures products is going to delight customers and simultaneously meet quality compliance standards. Continuous improvement is a commitment by management to create a culture of data analysis to identify improvements that allow manufacturers to gain a competitive market advantage.
- Resource Type:
- Masters Thesis
- Campus Tesim:
- Dominguez Hills
- Department:
- Quality Assurance Program
- Creator:
- Sandoval , Edgar
- Description:
- The Food and Drug Administration (FDA) has issued increasing numbers of warning letters to medical device manufacturers, citing deficiencies in design control and risk management processes. Though FDA provides guidance through the Code of Federal Regulations (21.CFR.820.75), 44% of recalls and 30% of warning letters over the last several years have resulted from inadequate design control procedures (Drues, 2015). FDA regulations can be vague in describing how to ensure compliance. Manufacturers justify their approach led by engineers, who are complacent to the demands of manufacturing, content to a reactive work culture that discourages innovation, and unlikely to challenge the habitual perspective “we’ve always done it this way.” Deming’s Plan-Do-Study-Act model serves as the theoretical basis to propose a risk-based design control process promoting Quality by Design. Quality tools are utilized to assess, interpret and mitigate risk factors in current design control practices within the medical device industry.
- Resource Type:
- Masters Thesis
- Campus Tesim:
- Dominguez Hills
- Department:
- Quality Assurance Program
- Creator:
- Roby, Kurt
- Description:
- Emergency department overcrowding has exhibited an increasing trend, as described through the length of stay metric reported by hospital systems through the Centers for Medicare and Medicaid Services (CMS), a United States federal government program. This thesis explores the significance lean thinking provides to reducing this metric. Data retrieved from CMS is analyzed to establish an appropriate test statistic. Results from the independent t-test suggest no significant difference in length of stay in response to utilizing lean thinking. Recent data does not support lean thinking as an effective tool to reduce length of stay to alleviate overcrowding in the emergency department. This thesis adds to the lean thinking body of knowledge by providing an analysis of the effectiveness of lean thinking across emergency department healthcare systems, from which improvements in lean thinking implementation may be measured against.
- Resource Type:
- Masters Thesis
- Campus Tesim:
- Dominguez Hills
- Department:
- Quality Assurance Program
- Creator:
- Reyes, Giovanni F.
- Description:
- The complexities surrounding emergency preparedness are evident for both employee and employer more than ever before: natural disasters, domestic terrorism, and a company’s own internal risks associated with manufacturing goods and providing services. Under a federal mandate to protect human life, organizations must challenge the processes of old and create a new culture of awareness with training in emergency preparedness to safeguard against types of emergencies that may impact the organization. This thesis creates a quality assurance change management model for employee awareness, training completion, and top management involvement. Identification of Critical to Quality, internal Voice of the Customer metrics, and Hoshin Kanri X-Matrix methods promote organizational engagement in emergency preparedness. This comprehensive quality plan supports successful outcomes of transferable knowledge to engage employees in awareness through training in best practices. Outcomes contribute to greater organizational awareness and employee participation in the development of the emergency preparedness plan
- Resource Type:
- Masters Thesis
- Campus Tesim:
- Dominguez Hills
- Department:
- Quality Assurance Program