The management review cadence evaluates the efficacy of the quality system against key performance indicators or metrics established by leadership. Timeliness of activities such as customer feedback, training, and internal audits are reviewed robustly . . .

From 2011 to 2015, 4,880 reportable recalls were assigned to one of eight design defect root causes: Component Design/Selection, Device Design, Labeling Design, Package Design/Selection, Process Design, Software Design, Software Design Change, Softwar . . .

This study covers the application of human factors and ergonomics (HFE) through integration with the Lean Six Sigma DMAIC (define, measure, analyze, improve, and control) methodology within systems of pipettes and microscopes in a laboratory setting. . . .

The research that is the focus of this thesis spotlights an alternate method for measuring customer satisfaction by getting direct input from the customers themselves in a focus group setting and using text analytics to analyze the collected data. Cus . . .

Donation organizations, such as organ, eye, and tissue banks, receive a high degree of oversight by federal, state, regulatory, and accrediting entities, whose main purpose is to ensure patient safety. This thesis argues that organizations who have a . . .

Financial incentives exist to keep a healthy customer base. This study utilizes an individual interview format to develop ideas of what criteria create triggers or filters for problem importance for solutions via the Corrective and Preventive Action ( . . .

As the economy fluctuates, so does the success of many different industries such as the steel manufacturing industry in the United States. Several factors threaten the livelihood of the steel manufacturing industry, and each surviving company must fin . . .

Remedial training is a common corrective action when failure investigations identify human error as a causal factor. Over time, however, human error persists, and problems recur. Literature research supports the hypothesis that recurrence stems from t . . .

Continuous improvement is a principal objective sought in the world’s most advanced companies. One concept being implemented in quality management systems is Foreign Object Debris (FOD) elimination. This paper explores problems associated with stagnan . . .

It is difficult to comprehend the complexity of the public sector or their different customer types, but research shows that customers of the public sector, just as customers of the private sector, expect personalized and exceptional service delivery . . .