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Beyond internal metrics: customer-focused medical device management reviews
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Medical device industry: use of design quality metrics in reducing product recalls
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Applying the HFE principle to laboratory pipettes & the microscopes study of eliminating work-related musculoskeletal disorders
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An alternate method for measuring customer satisfaction in an aerospace manufacturing organization
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Utilization of auditing tools: auditing for patient safety and compliance within the transplant industry
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The utilization of customer feedback from a medical device company perspective
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Cost of poor quality: the extra step to better decision making
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Human error and retraining: applying the system of profound knowledge to investigations in pharmaceutical quality control laboratories
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Foreign object debris elimination in military and commercial systems: utilizing the Adkar model to improve safety
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Customer service in the public sector
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