The Patient Protection and Affordable Care Act (PPACA), passed by Congress in 2010, created an increased focus on safe and efficient transitions of care. Case management programs in acute care hospitals have a significant role in the coordination of c . . .

As companies continue to adopt quality management principles, attaining employee commitment towards quality goals remains difficult. Researchers have identified a correlation between employee involvement and an organization’s prospects for achieving . . .

This paper presents key theories for applying measurement system analysis—in particular Gage Repeatability and Reproducibility (GR&R) and Analysis of Variance (ANOVA)—to determine the source of variation. Additionally, the thesis presents the theory a . . .

At the heart of Quality Assurance is Qualia, man’s ability to understand one other as a species. Understanding the customer requirements of a product or service requires empathy. This thesis will explain how quality assurance permits laboratorians to . . .