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- Creator:
- Gardner, Carolyn Caffrey and Withorn, Tessa
- Description:
- This work is chapter #13 from the book, Hidden Architectures of Information Literacy Programs: Structures, Practices, and Contexts edited by Carolyn Caffrey Gardner, Elizabeth Galoozis, and Rebecca Halpern published by ACRL. Creating, running, and coordinating an information literacy program requires not only the visible labor of scheduling and teaching classes, but a host of invisible mechanics that makes a program function in its entirety. Hidden Architectures of Information Literacy Programs captures some of the tacit knowledge information literacy coordinators accumulate through trial and error and informal conversations with professional networks, and details practices of information literacy programs that are both innovative and the core functions of our jobs. In 39 chapters, authors from a variety of diverse institutions highlight the day-to-day work of running and coordinating information literacy programs and the soft skills necessary for success in the coordinator role. They discuss the institutional context into which their work fits, their collaborators, students, marketing, and assessment, as well as the many varied duties they balance. Chapters examine the delicate balancing act of labor distribution, minimal or absent positional authority coupled with making decisions and assignments, generating buy-in for programmatic goals and approaches, and maintaining positive relationships throughout the organization.
- Resource Type:
- Book Chapter
- Campus Tesim:
- Dominguez Hills
- Department:
- University Library
- Creator:
- Ma, Wei and Cole, Timothy W.
- Description:
- The past decade has seen an explosion in the numbers and types of electronic information resources available to identify and retrieve articles and other information relevant to a scholar's research needs. Today, library users are confronted with a myriad of online and CD-ROM bibliographic and full-text databases from which they are expected to select the one or ones most germane to their information needs. The task for the academic library is to facilitate the selection process. Because many users are now accessing library-provided menus and database lists from outside the library and at hours when no library staff member is available to assist, the challenge is that much more difficult. This article describes the creation and initial testing of an online prototype, end-user database selection tool developed at the University of Illinois at Urbana Champaign (UIUC). Briefly described are some of the environmental issues and concerns that gave rise to our project, it's relation to other work, and the approach we took and why. (For a more complete review of other work in this area of research, see Ma & Cole, 2000.)
- Resource Type:
- Article
- Campus Tesim:
- Dominguez Hills
- Department:
- University Library
- Creator:
- Ma, Wei and Cold, Timothy W.
- Description:
- As the number of electronic bibliographic databases available continues to increase, library users are confronted with the increasingly difficult challenge of trying to identify which of the available databases will be of most use in addressing a particular information need. Academic libraries are trying a variety of strategies to help end-users find the best bibliographic database(s) to use to meet specific information needs. One approach under investigation at the University of Illinois has been to analyze and then emulate in software the techniques most commonly used by reference librarians when helping library users identify databases to search. A key component of this approach has been the inclusion in the system’s index of database characteristics the controlled vocabulary terms used by most of the databases characterized (Ma 2000).
- Resource Type:
- Conference Proceeding
- Campus Tesim:
- Dominguez Hills
- Department:
- University Library
- Creator:
- Kibbee, Jo, Ward, David, and Ma, Wei
- Description:
- Real‐time online reference holds enormous potential for revolutionizing the way users find and use reference services. By adding interactive help to their online information services, libraries can reach users who may never have sought out the traditional reference desk. Moving from the desk to the desktop, however, can be a daunting prospect. Anxious to try this innovative service, but concerned about a long‐term commitment to expensive software and possible staff reorganization without a clear mandate, the Reference and Undergraduate Libraries at the University of Illinois at Urbana‐Champaign launched a pilot project in the spring of 2001. In addition to testing the feasibility of real‐time online service, we attempted to gather as much data as possible to guide in future planning. The results were gratifying: patrons responded enthusiastically, and the data collected provided valuable insights into the use and users of this service.
- Resource Type:
- Article
- Campus Tesim:
- Dominguez Hills
- Department:
- University Library
- Creator:
- Ma,Wei
- Description:
- The proliferation of digital information resources and electronic databases challenges libraries and demands that libraries develop new mechanisms to facilitate and better inform user selection of electronic databases and search tools. We developed a prototype, Web‐based database selection expert system based on reference librarian's database selection strategy. This system allows users to simultaneously search all databases available to identify databases most relevant to their quests using free‐text keywords or phrases taken directly from their research topics. This article reports on (1) the initial usability test and evaluation of the Selector—the test design, methodology used, performance results; (2) summary of search query analyses; (3) user satisfaction measures; (4) the use of the findings for further modification of the Selector; and (5) the findings of using randomly selected subjects to perform a usability test with predefined searching scenarios. Future prospects of this research have also been discussed in the article.
- Resource Type:
- Article
- Campus Tesim:
- Dominguez Hills
- Department:
- University Library
6. False narratives of generational difference in academic libraries: Toward an intersectional approach
- Creator:
- Gardner, Carolyn Caffrey and Galoozis, Elizabeth
- Description:
- In this article, we examine the discourse that academic librarians have used to describe different generations and age groups in articles and conference presentations throughout the last 2 decades. Age and generations have surfaced in the professional literature in several contexts, whether they warn of a crisis shortage of academic librarians due to the “graying” of the profession or paint “next-gen librarians” as a technologically separate species from those that came before them. The assumption that generational differences in the workplace require attention has generally been accepted without question in library literature. We examine the narrative of generational differences as an example of neoliberalism, where complexity is reduced to a problem with a ready-made solution. Ultimately, we argue that these narratives erase generational difference and would benefit from an intersectional approach to identity.
- Resource Type:
- Article
- Campus Tesim:
- Dominguez Hills
- Department:
- University Library
- Creator:
- Pace, Teonta
- Description:
- In recent years, the number of medical device recalls for software defects has climbed steadily, with Class II recalls accounting for the majority of total voluntary recalls. Prolonging the time it takes between recall initiation and recall termination could cause significant risk of harm to patients. By implementing the Plan-Do-Study-Act framework to examine medical device recall data, this study utilized risk management tools to analyze risks and root causes associated with prolonged recall times for software related recalls. Through identification of root cause and risks, mitigation strategies are discussed to reduce time to recall. The results of the study indicate that recall events with prolonged recall durations are linked to organizations that struggle with recall management through regulatory compliance. Organizations can benefit from analyzing industry data to identify trending areas of risk within similar systems to mitigate impact of non-compliant policies that lead to prolonged time to recall.
- Resource Type:
- Masters Thesis
- Campus Tesim:
- Dominguez Hills
- Department:
- Quality Assurance Program
- Creator:
- Chase, Chrystal
- Description:
- A review of literature highlights the importance of organizational culture and its relationship to organizational effectiveness. The success of an organization includes the ability to produce quality product without excessive rework or high costs for nonconformity. A gap analysis was generated that compiled ideal characteristics of positive organizational culture. Company XYZ was evaluated using the resulting gap analysis. Standard quality metrics as noted in existing literature were used to examine the relationship between a shift in organizational culture and product quality at Company XYZ. Results confirm a change in organizational culture correspond to significant changes within the business. Results also suggest a negative shift in organizational culture has taken place. Quality metrics such as total defects and cost of nonconformity have increased post-change. This thesis adds to the collection of works supporting the necessity for managers to recognize and encourage positive organizational culture.
- Resource Type:
- Masters Thesis
- Campus Tesim:
- Dominguez Hills
- Department:
- Quality Assurance Program
- Creator:
- Espejel, Miguel
- Description:
- Most organizations question how to optimize performance to remain competitive and maintain customer loyalty. In today’s fierce competition, quality and process improvements are critical to reduce costs and maximize manufacturing performance. Company ABC is challenged with wastes associated with over production, extra processing, non-value-added motion, excessive inventory, and bottlenecks in operations. The company needs cost effective solutions that are easily implemented with a minimal learning curve. This thesis proposes a Lean manufacturing model using the five principles of Lean applied to a meat packing and distribution company. Lean process improvements facilitate on-time delivery, reduce defects, implement visual management, optimize workplace organization, and improve employee morale. The Lean processes business model is analyzed along with the challenges, obstacles, and lessons learned during its development and implementation. Lean tools and process metrics are used to monitor reduction of internal wastes, avoid bottlenecks, simplify processing steps, improve profitability, and customer satisfaction.
- Resource Type:
- Masters Thesis
- Campus Tesim:
- Dominguez Hills
- Department:
- Quality Assurance Program
10. Traditional and alternative high school settings: the perspectives of students in special education
- Creator:
- Villanueva, Ismenia
- Description:
- Every year, some students in special education programs at traditional high schools transfer to alternative high schools. It is important for students in special education to receive high quality education, but this is also the law under Individuals with Disabilities Education Act. Over the years, considerable emphasis in special education has been placed on designing and implementing effective practices such as high quality instruction and smaller class sizes for enhancing outcomes for all learners, including those with disabilities, served in the general education classroom (Vaughn & Swanson, 2015). This research will examine students with Individualized Education Program, who have encountered difficulties at traditional setting high schools and have enrolled in Reliance Educational Academy, an independent study high school in Wilmington, California. The results of this research could be used to improve special education services at Reliance Educational Academy and other independent studies high schools in the future.
- Resource Type:
- Masters Thesis
- Campus Tesim:
- Dominguez Hills