In spring, 2002 customer surveys were conducted across 10 CSU campuses1 plus the Chancellor's Office to assess the level of satisfaction among students, faculty, and staff in 11 administrative functions.2 Similar surveys were conducted in 1999, 2000, . . .

At the request of a faculty member, a study was begun to determine the number and nature of questions received in the "Ask A Librarian" email account, which is offered as a Web form from which patrons can ask questions (http://library.csun.edu/askus.h . . .

Methodology: A Web-based form was used to gather data about the quality of library collections, electronic resources, services, facilities, and “other” in an open-ended format. Respondents were asked to volunteer their affiliation (student, EXL studen . . .

Findings and suggestions following the 2003 web usability survey. This study was conducted with L. Lampert prior to the current web site re-design. Students were given a pretest of information literacy skills and library instruction experience prior t . . .

Presented at the 2009 California Library Association Annual Conference, Pasadena, CA, October 31, 2009.

Presentation by Kathy Dabbour, Lynn Lampert, and Doris Helfer for Internet Librarian conference, 2004.

Purpose: To present a cross-cultural analysis of information literacy and library use among Latino and white undergraduates in an American university. Design/methodology/approach: A large-scale, random sample survey of information literacy skills, and . . .

Active learning methods were employed in designing library instruction for an experimental freshman seminar at California State University- San Bernardino. Rather than rely on the traditional lecture/demonstration format, the centerpiece of the ninety . . .

Overview: Survey Dates: January 2 to May 2, 2002 / Distribution: Email form on exit / Total transactions: 76 / Total surveys returned: 26 / Return Rate: 34% Service Issues: Users were quite satisfied: Eighty-one percent found the information relevant . . .