Network ties play an important role in the outside-in strategy for marketing and competitive advantages. However, prior research adopting the outside-in view has not always been clear on the impact of network ties. We propose a contingency view that t . . .

Many social media users have lost some agency over the use of these sites. Restoring this sense of agency is important as it can help users live responsibly with the technology, and can serve as a target for therapists treating people with difficulty . . .

Service level agreement (SLA) negotiations involving cloud-based information technology (IT) service providers and customers are now commonplace. Although historical research on negotiation has often relied on economic foundations, the important natur . . .

This paper develops an integrated theoretical framework that links visuo-spatial mental models of Web interface design to user satisfaction, and reports on a controlled experiment aimed at investigating the nature of these mental models. Using data fr . . .

This study examines a behavioral tripartite model developed in the field of addiction, and applies it here to understanding general and impulsive information technology use. It suggests that technology use is driven by two information-processing brain . . .