Masters ThesisWillis, JocelynThis thesis focuses on the voice of the customer by using focus groups of an organization’s internal customers, their employees. Using text analytics, the responses gathered during these focus groups have been analyzed. Internal customers are the eyes . . .
Masters ThesisAraujo, GabrielSoftware development organizations are in need of better quality practices and techniques to meet the demands of customers, increase the quality of software, and eliminate waste. Their goal is to ensure that products are high quality, fairly priced, a . . .