User feedback on Web site design can be vital to understanding what issues library users may encounter when visiting a Web site. But obtaining this feedback can be time consuming, difficult to structure, and expensive. In past years, staff working on . . .

Cal Poly Pomona University Library launched its first mobile Web site in 2007. The continuous development of our mobile Web sites has mostly been informed by feedback from library staff rather than from student users. As mobile devices and tablets bec . . .