In spring, 2002 customer surveys were conducted across 10 CSU campuses1 plus the Chancellor's Office to assess the level of satisfaction among students, faculty, and staff in 11 administrative functions.2 Similar surveys were conducted in 1999, 2000, . . .

At the request of a faculty member, a study was begun to determine the number and nature of questions received in the "Ask A Librarian" email account, which is offered as a Web form from which patrons can ask questions (http://library.csun.edu/askus.h . . .

Findings and suggestions following the 2003 web usability survey. This study was conducted with L. Lampert prior to the current web site re-design. Students were given a pretest of information literacy skills and library instruction experience prior t . . .