Report2002 Customer Satisfaction Survey Report for Library Services On Participating California State University CampusesDabbour, Katherine S.In spring, 2002 customer surveys were conducted across 10 CSU campuses1 plus the Chancellor's Office to assess the level of satisfaction among students, faculty, and staff in 11 administrative functions.2 Similar surveys were conducted in 1999, 2000, . . .
ReportDabbour, Katherine S.Methodology: A Web-based form was used to gather data about the quality of library collections, electronic resources, services, facilities, and “other” in an open-ended format. Respondents were asked to volunteer their affiliation (student, EXL studen . . .