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  • J6731822z?file=thumbnail
    Masters Thesis
    Regan, Sean L
    Monitoring patient satisfaction is part of a balanced scorecard approach for the strategic management of health care organizations. As an evaluation of a public health care clinic, this study employed the use of a survey designed to measure patient sa . . .
  • Mg74qr33k?file=thumbnail
    Masters Thesis
    Perez, Raquel
    Clinica Sierra Vista created the Patient Navigator Program because a need was identified among the population they serve to improve the health care outcome for individuals with chronic diseases. The purpose of the study was to identify the level of pa . . .