2002 Customer Satisfaction Survey Report for Library Services On Participating California State University Campuses

In spring, 2002 customer surveys were conducted across 10 CSU campuses1 plus the Chancellor's Office to assess the level of satisfaction among students, faculty, and staff in 11 administrative functions.2 Similar surveys were conducted in 1999, 2000, and 2001 under the umbrella of the CSU Quality Improvement Program as part of an ongoing commitment to improve customer service within the CSU. This report summarizes results from the 2002 Library Services Survey (LSS) that was administered students, faculty, and staff at four campuses: Northridge, San Bernardino, San Jose, and San Luis Obispo.