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Virtual reference in libraries: status and issues

More often than not, libraries initiating virtual reference desks do not make a big splash advertising and marketing its availability, largely because of fear that if they do, they will be overwhelmed with users who could swamp the small number of librarians assigned to handle the questions. Not all librarians are happy with adding yet another burden to their already overwhelming workload, and frankly, not all librarians can or should do virtual reference.

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