An application framework for text-based intelligent systems in organizational text processing

Text processing in organizations is one of the major challenges to modern information management. Recent technological advances in Text-Based Intelligent Systems (TBIS) should allow the processing of large volumes of text in a more efficient, effective, and intelligent manner, and so should significantly facilitate organizational text processing. There are five types of TBIS: automatic indexing, hypertext, intelligent information retrieval, text extraction, and text summarization and abstracting. This paper reviews current TBIS research and development efforts, and presents an application framework that examines opportunities for the use of TBIS in an organizational context. The framework consists of four major application areas: organizational communication, organizational intelligence, organizational culture, and organizational memory.