The effect of social control models on motivation and use in electronic communication infrastructures

Electronic communication can restrict organizational communication, or open communication channels to all employees regardless of status and personality. The purpose of this paper is to explore the relationships between social control patterns and electronic communication infrastructure use. Political, administrative, and computing infrastructure examples are used to provide initial understanding of infrastructure use. Social control models are used to provide insight into employee use of an electronic communication infrastructure. Casedata from electronic communication systems is mapped to social control models to illustrate the effect of social control types on electronic communication use.