Designing a User-Centric Web Site for Handheld Devices: Incorporating Data Driven Decision Making Techniques with Surveys and Usability Testing

Cal Poly Pomona University Library launched its first mobile Web site in 2007. The continuous development of our mobile Web sites has mostly been informed by feedback from library staff rather than from student users. As mobile devices and tablets become more prevalent among college students, it is crucial to gain a better understanding of students’ mobile and tablet usage patterns so that more decisions are data-driven and based on user expectations. This article details the findings from a study assessing the usability of our library's Web site for tablets and mobile devices, which includes survey feedback and three rounds of usability testing.