Doing more with less in technical services

Working with vendors as a team in optimizing internal library processes proved a highly effective and rewarding experience. We viewed these vendors as partners in our reorganization, and with good reason. First, vendors have a stake in a library's success because success would translate into more purchasing power, loyalty, and special relationships. Second, vendors work with hundreds of libraries and, in essence, become aggregators of ILS-related technical knowledge and an invaluable source of advice.