Thesis

Evaluating collaborative governance practices for integrated services in Los Angeles County

Researches argue collaborative governance practices for integrated services in the public sector are impacted primarily by communication and the need to build professional relationships in order to engage and work in partnership (Emerson et al. 2012; Baker, 2002; De Vries, Bakker-Pieper, and Oostenveld 2010; Paul, 2015). Furthermore, collaborating with multiple stakeholders "across boundaries," and "boundary crossing" is beneficial to build consensus and accomplish goals; however, due to lack of clear definition, inconsistent use, organizational infrastructure as well as limited policies and procedures, collaborative governance faces challenges in the public sector. This study advances the understanding of how collaborative governance impacts integrated services in a public sector and identifies communication and professional relationships within an integrated system as common best practices to improving efforts. This study also encompasses a multidimensional perspective for identifying best practices for implementation and scale of integrated services that serve the public at large. In order to encompass a multidimensional perspective, it is essential to cross departmental boundaries and work across boundaries to support a collaborative governance environment and gain respective knowledge on how to best improve efforts of public services throughout Los Angeles County (LACo).

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