Masters Thesis

Evaluation of a public health clinic

Monitoring patient satisfaction is part of a balanced scorecard approach for the strategic management of health care organizations. As an evaluation of a public health care clinic, this study employed the use of a survey designed to measure patient satisfaction. The questions forming this program process evaluation include: Are the patients satisfied with the services they receive? What are the suggestions for improvement? This evaluation gathered quantitative and qualitative data for the compilation and analysis of information to assist the public health clinic to increase their efficiencies, gain greater market share and continue to be a viable option for the customers they serve.


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