Workplace Pressures Experienced by Enrollment Management Staff in Higher Education Institutions

Higher education personnel face a myriad of tasks in the course of their professional duties. The timing and priority of these tasks are sometimes controlled by the staff themselves, but are often determined by campus or external constituents. Five enrollment management staff members were interviewed to identify specific occupational pressures, situations, and challenges in their places of employment. The goal of this study was to determine the common workplace experiences of enrollment management staff and how those circumstances and conditions may affect productivity, professionalism, and purpose.