Masters Thesis

Leveraging employee feedback to enhance a continuous improvement implementation strategy

A major problem in the field of continuous improvement is that approximately 60% of continuous improvement programs fail to deliver the desired results (McLean & Anthony, 2014). This problem exists in manufacturing industries around the world (Lodgaard, Ingvadsen, Aschehoug, & Gamme, 2016). This study addresses the problem by taking an alternative approach to prioritizing the subject organization’s critical success factors. The PDSA methodology was used to plan and execute this investigation. A Likert-style survey is used for data collection, and descriptive statistics are used to prioritize the critical success factors. This study concludes that frontline and shop floor employees perceive critical success factors differently than management, and that an organization’s implementation strategy must be flexible to the needs of different groups of employees.