Masters Thesis

Drive-through pharmacies: hassle or convenience?

This culminating project focuses on program evaluation by looking at pharmacy drive-through efficiency. The study was non-experimental and used both qualitative and quantitative data. Context analysis and regression analysis were used to analyze the gathered data. The data was collected from observing three different pharmacies within Bakersfield, CA. The study of the literature review, the data from observation and systems theory will help understand the workflow of the pharmacy and realize what is expected of the pharmacy staff daily. The study's purpose is to explore the problematic question of whether pharmacy drive-through windows operate as intended. After observing the pharmacy drive-through windows, it is clear that the pharmacies operate as an acceptable efficiency by providing efficient services. However, there are recommendations to help minimizing the extra steps which can improve the pharmacy drive-through services.

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