Exploring the Barriers of Effective and Responsive Service Delivery at a Public Mental Health Agency: A Case Study on How Transformational Leadership and Interventions in Human Capital Are Critical in Meeting the Needs of the Public and Agency Objectives.

This research examines the barriers of effective and responsive service delivery at a public mental health agency (DMH) and looks at empirical research of transformational leadership to mitigate meeting agency objectives. A case study of the Department of Mental Health is presented highlighting the barriers of effective service delivery. Organizational buy-in to agency objectives are explored in the context of normative public values rooted in democratic principles. Ultimately, it is a combination of transformational leadership and principles of the new public administration that proved to be best at aligning public workers with the universal values of representation, equity, and individual rights that all citizens are entitled to.