Thesis

Organizational communication problems

This paper investigates the impact of communication between Administrators and caseworkers on service delivery to consumers. The aim is to answer the questions "How does communication between administrators and caseworkers affect services to consumers?" and "How does this communication affect service delivery?" The organization investigated for this paper is a large not-for-profit health care provider. The caseworkers are the nurses in the organization and their administrators are the nurse managers or physicians. A literature review is conducted to determine the impact of communication in the organization, in leadership, in followership and in the service to consumers. The goal of this study is to investigate the issues and how they affect service delivery. The methodology sections discuss the research design, the participants of the study, the data collection method and the ethical considerations. Section 4 is a discussion of the background of the issue and section 5 is a recommendation on the proposed solution to the problem.

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