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A balanced scorecard for supplier assessment: a U.S.Navy case study
Numerous deficiencies associated with the U.S. Navy’s supplier cost overruns, schedule delays, and reporting methods have been identified by the Government Accountability Office (GAO) during the last decade. This study adapted the Balanced Scorecard (BSC) to a customer-supplier scenario and then used it to provide the U.S. Navy a supplier assessment tool to utilize on their shipbuilders to addresses those deficiencies. The Naval Surface Force Strategy (2017) was used to extract objectives that furnished the strategy map’s perspective. The Supplier-Input-Process-Output-Customer (SIPOC) tool was a complementary asset utilized to identify the relevant measures in the product development cycle. The final product for this study is a 19-metric measuring system that addresses the GAO’s U.S. Navy supplier management concerns and a unique adaptation of the BSC for a contractor-supplier scenario.