Thesis

The impact of telehealth on social services

Technology is a growing commodity that increasingly intertwines daily life. Government and agencies have already anticipated the blend of technology and social/medical services with the adoption of Electronic Health Records of the Health Information Technology for Economic and Clinical Health Act (HITECH Act) of 2009. This thesis explored the attitudes and perceptions of individuals, particularly those with a mental health condition, of telehealth’s impact on services. An explorative quantitative design was chosen and a non-probability sampling method was used. A ten-question survey was disseminated to client a San Joaquin County socialization center. The sample consisted of 57 individuals currently receiving mental health services via self-report. The majority of participants revealed a positive theme towards telehealth services and reported that cellphone and internet were the two most frequent methods by which they would like to interact with their mental health provider.

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