What is the Impact of Social Media on Transparency and the Quality of Public Service?

This graduate project explores how public administration utilizes social media within their organization and its impact with public sector transparency. The research proposes to collect statistics from public organizations within Los Angeles County on their existing social media usage to see if they are effectively utilizing it. Effectiveness will be measured by analyzing the Los Angeles County organizations with other successful organizations that effectively utilize social media in their daily operations. Due to time constraints, statistics could not be properly collected to provide a detailed comparison.