Thesis

Introduction of e-government processes to the City of Los Angeles' pension system

New technology always aims to make our lives easier. An increasing number of businesses within the private sector are moving their services towards mobile applications and online portals that make their processes more convenient to the public. Self-service trends are slowly transitioning its way towards the public sector. The proposed research evaluates if utilizing self-service methods in the City of Los Angeles' pension system are feasible in comparison to the same services provided in-person. The study will use a questionnaire to gather member feedback after participating in a pilot program in which the member completely handles their retirement application process online. The expected results are that members will have no significant issues with handling the existing retirement processes online.

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