Thesis

Relationship Between Nursing Burnout and Patient Satisfaction

Statement of Problem: There is a significant amount of research that focuses on identifying, describing, and preventing nursing burnout. More research was needed to explore the consequences of burnout. Due to the interactive nature with patients in a bedside nurse’s workload, this population was deemed useful in identifying the affective consequences of nurses experiencing burnout. Determining if there existed a relationship between patient satisfaction levels and nurses’ levels of burnout was considered a vital contribution to nursing burnout research. The purpose of this study was to explore whether a relationship exists between nurses experiencing burnout and patient satisfaction based on the nursing care received. Sources of Data: The theoretical model of burnout as a multifactoral concept has been defined and measured by the Maslach Burnout Inventory, while patient satisfaction of nursing care was measured using the nursing subscale of the Press Ganey Patient Satisfaction Survey. Conclusions Reached: No relationship was found between nursing burnout and patient satisfaction. Limited sample size may have played a significant factor in the study’s findings. The relationship between nursing demographics and patient satisfaction were also tested and had no statistically significant correlations. More research is recommended to duplicate the study over an extended period of time to reach target sample sizes.

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