Thesis

Barriers Surrounding the Implementation of Digitization in Los Angeles County Public Works

Change in the workplace is a regularly occurring factor. In Los Angeles County Public Works, technology has become the most recent trend aimed to increase effectiveness, productivity, and workspace. The amount of electronic methods created to substitute the paper copies of forms has slowly forced all Los Angeles County Public Works employees to utilize digital transformation. However, not everyone is on board with the current implementations. This research paper identifies the causes of resistance to change in an organization and identifies essential factors leaders should be made aware of to mitigate resistance. The findings of this study will contribute and serve as a tool for leaders of Los Angeles County Public Works, as well as other public sector agencies, to overcome barriers to implementation of digitization in the workplace.

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