Thesis

Impact of cultural competency interventions at the County of Los Angeles Department of Public Health on the provision of services.

This study examines the impact of cultural competency interventions at the County of Los Angeles Department of Public Health (DPH) on the provision of services. The study compares cultural competency performance by the County of direct services rendered to clients by county employees who completed cultural competency trainings and those who have not. The impact is evaluated by comparing cultural competency performance as reported by clients of direct services by and its impact in the provision of services. The study analyses the success of cultural competency interventions by the Los Angeles County Department of Public Health. Success of the intervention is evaluated by establishing whether a correlation between organizational cultural competencies are correlated with high performance of cultural competencies at the time of service delivery to clients.

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