Transgender Inclusion within the Service/Hospitality Industry

The purpose of this work is to identify areas of improvements through the gaps between the experiences of transgender employees and management on the implementation and enforcement of transgender inclusive policies within the workplace. The research questions if transgender inclusivity is being effectively implemented and enforced within the service/hospitality industry. This qualitative study utilized the Clark and Braun Thematic Analysis in Psychology as a guide for cross-referencing responses given by Transgender individuals and individuals working as management within the industry. Th primary researcher identified 5 themes through the coding process: belonging, employer support, exposure dictating concern, inclusivity indicators, and comradery. It is hoped that this insight helps transgender individuals better navigate through their service/hospitality career and improve the overall transgender inclusivity within the industry.