Masters Thesis

Enhancing patient education to reduce heart failure readmission rate: a hospital-based quality improvement study using the Six-Sigma methodology

Improving the quality of healthcare has become a priority in order to make healthcare safer, more effective, and cost-controlling. The Center for Medicare and Medicaid Services (CMS) has been addressing the high hospital readmission rates with new regulations that encourage hospitals to improve the quality of care provided. Heart failure is the most common reason behind hospital readmissions in the United States. Studies have shown that patient education is a crucial part of the healthcare process that can affect the quality of care and readmission rate. The purpose of this thesis is to design a new hospital based multidisciplinary heart failure educational process using the Six Sigma methodology, Define, Measure, Analyze, Design, Verify (DMADV). It focuses on achieving a sustainable process with emphasis on standardization and team approach as well as monitoring performance improvement with the goal to meet and exceed the CMS benchmark.